To obtain a login to the Unanet support portal or to create a new ticket, send an email to firstname.lastname@example.org. All accounts are associated with an active Unanet customer. The system automatically associates support requests with companies based on the registered email domain of the company. Companies can have multiple email domains but no two companies can have the same email domain.
The following conditions must be met to be granted a support account:
- The "from" address must match the domain of your company
- It must NOT be a generic email account (e.g. it cannot be from gmail.com, aol.com, or msn.com)
- The company must have an active support agreement with Unanet
The system relies on registered domains for customers to eliminate SPAM. Emails sent from addresses that are not registered with a company with an active support account will be rejected. Emails sent from a generic email account such as gmail.com or aol.com will be ignored by the system.